Miscellaneous

Q

Where can I inquire about merchandise purchased at the venue?

A

Please contact the following e-mail address for inquiries regarding defective merchandise purchased at live venues, contents, wrong quantities, etc.

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■TWICE Goods Office

＜Address＞
twice@jypj-store.com

＜Subject＞
TWICE goods (defective, wrong contents, wrong quantity)

＜Text＞
・Your name
・Contact information (e-mail address/phone number)
・Date/Venue of purchase
・Please provide the name, quantity, size, color, etc. of the merchandise you purchased.
・Details of your inquiry
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"ONCE JAPAN", "ONCE JAPAN MOBILE" and "ONCE JAPAN OFFICIAL SHOP" contact points are unable to investigate or respond to inquiries.
We apologize for any inconvenience caused.

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