Restoring an account

Q

I was automatically continued even though I had no plans to continue.

A

Those eligible for automatic credit card renewal will receive an email on the 2nd day of each month of the expiration month.

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info@mail.plusmember.jp

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【ONCE JAPAN】 Renewal Process

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Valid Until:20XX/XX/XX

Since you've already registered your credit card, your membership renewal will be charged automatically.
If your registered card's number or expiry has been changed, please change your registered information on My Page.
You may cancel your membership until the 20th of the month.
Please note that your membership will be automatically renewed once that period lapses.
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If you make a payment by credit card, the following year's automatic renewal will be applied.
Automatic renewal will be applied when you make a payment by credit card, as explained at the time of payment and in the FAQ on the website.

Other questions related to"Restoring an account"

• Q.
  How can I carry over my account?
• Q.
  Can you confirm that the continuation process has been completed?
• Q.
  Can I sign up for carryover even after the expiration date?
• Q.
  Where can I check whether I have account carryover enabled?
• Q.
  Can I cancel automatic recurring payments?
• Q.
  Can I check whether recurring payments are disabled on my account?
• Q.
  I temporarily paused recurring payments. Can I unpause them?
• Q.
  Can I change the credit card I have on file for recurring payments?
• Q.
  One month before my membership was due, I received an email from my credit card company informing me that my membership fee would be deducted.