Frequently Asked Questions

Q

What is the contact information for "ONCE JAPAN OFFICIAL SHOP" and goods?

A

"ONCE JAPAN OFFICIAL SHOP" is available only in Japan.
Shipping to countries other than Japan is not supported.

Plus
member ID and ONCEJAPAN members who have registered a country other
than Japan cannot use the shop. ONCEJAPAN members who have registered a
country other than Japan cannot use the store. Please understand.

Please note that the contact point for "ONCE JAPAN OFFICIAL SHOP"is different from that of "ONCE JAPAN OFFICIAL SHOP"

Please refer to the help section below for more information.
"ONCE JAPAN" office will not be able to answer your questions.

Frequently Asked Questions
https://store.plusmember.jp/oncejapan/user_data/faq.php

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