Restoring an account

Q

How can I carry over my account?

A

First
log in and check the expiration date on your My Page.

If the account is eligible to carry over, we will notify you by e-mail and
on your My Page.



Carrying over an account

You can initiate the account carryover process within three months of the
expiration date of your account (including the month of expiration).

During these dates, you can tap the Carry Over Account button to initiate
the process.

(E.g., if your account expires on December 31, you can register to carry it
over in October. )

*If there is a field saying “Automatic carryover active” under the member
expiration date section, you do not need to go through any additional
steps.

*If your account is not currently eligible for the carryover period or if
it is already enabled for carryover, the Carryover button will not be
displayed.

- Annual fees

¥5,280 (in tax)



- Account carryover

As with creating a new account, you can pay by credit card or at a
convenience store.

If you selected to pay by credit card and signed up for recurring payments
when you created your account, it will automatically carry over on the 20th
of the month of expiration for the account.

Credit card payments are made on the last day of the month of your member
expiration (if the last day falls on a weekend or holiday, on the day
prior).

*If there is a field saying “Automatic carryover active” under the member
expiration date section, you do not need to go through any additional
steps.



Saved credit card details

You can check the credit card you have on file from the Credit Card Details
section of your My Page.

Other questions related to"Restoring an account"

• Q.
  Can you confirm that the continuation process has been completed?
• Q.
  Can I sign up for carryover even after the expiration date?
• Q.
  Where can I check whether I have account carryover enabled?
• Q.
  Can I cancel automatic recurring payments?
• Q.
  Can I check whether recurring payments are disabled on my account?
• Q.
  I temporarily paused recurring payments. Can I unpause them?
• Q.
  Can I change the credit card I have on file for recurring payments?
• Q.
  One month before my membership was due, I received an email from my credit card company informing me that my membership fee would be deducted.
• Q.
  I was automatically continued even though I had no plans to continue.